{"id":6241,"date":"2019-04-10T21:13:22","date_gmt":"2019-04-10T19:13:22","guid":{"rendered":"https:\/\/www.gity.cz\/sluzby\/sluzby-servisu-a-technickej-podpory\/"},"modified":"2022-09-01T17:23:19","modified_gmt":"2022-09-01T15:23:19","slug":"sluzby-servisu-a-technickej-podpory","status":"publish","type":"services","link":"https:\/\/www.gity.cz\/sk\/sluzby\/sluzby-servisu-a-technickej-podpory\/","title":{"rendered":"Slu\u017eby servisu a&nbsp;technickej podpory"},"content":{"rendered":"\n<p>S cie\u013eom poskytova\u0165 na\u0161im z\u00e1kazn\u00edkom \u010do&nbsp;najefekt\u00edvnej\u0161ie slu\u017eby riadenia komunik\u00e1cie n\u00e1\u0161 t\u00edm neust\u00e1le monitoruje merate\u013en\u00e9 parametre. V\u00fdsledkom s\u00fa \u00faspory investi\u010dn\u00fdch a&nbsp;prev\u00e1dzkov\u00fdch n\u00e1kladov.<\/p>\n\n\n\n<p>Rozsah slu\u017eieb vypl\u00fdva z&nbsp;po\u017eiadaviek na funk\u010dnos\u0165 informa\u010dn\u00fdch a&nbsp;komunika\u010dn\u00fdch technol\u00f3gi\u00ed. Po\u017eiadavky s\u00fa rozpracovan\u00e9 do konkr\u00e9tnych merate\u013en\u00fdch parametrov, ktor\u00e9 sa premietaj\u00fa do dohody o&nbsp;\u00farovni slu\u017eieb (SLA).&nbsp;Ich plnenie je monitorovan\u00e9, vyhodnocovan\u00e9 a&nbsp;vykazovan\u00e9 24 hod\u00edn denne, 7&nbsp;dn\u00ed v&nbsp;t\u00fd\u017edni, 365&nbsp;dn\u00ed v&nbsp;roku. To n\u00e1m umo\u017e\u0148uje zaru\u010di\u0165 efekt\u00edvne a&nbsp;v\u017edy spo\u013eahliv\u00e9 riadenie komunik\u00e1cie.<\/p>\n\n\n\n<p>Nepretr\u017eit\u00e9 monitorovanie d\u00e1tovej siete a&nbsp;rie\u0161enie neo\u010dak\u00e1van\u00fdch incidentov zabezpe\u010duje na\u0161e monitorovacie a&nbsp;servisn\u00e9 centrum. Vy\u0161kolen\u00ed oper\u00e1tori vykon\u00e1vaj\u00fa kontroly d\u00e1tovej komunik\u00e1cie a&nbsp;proakt\u00edvne hl\u00e1sia ak\u00e9ko\u013evek ne\u0161tandardn\u00e9 situ\u00e1cie kontaktn\u00e9mu miestu z\u00e1kazn\u00edka. Monitorovacie centrum tie\u017e pravidelne informuje z\u00e1kazn\u00edka o&nbsp;stave d\u00e1tovej siete (vr\u00e1tane spr\u00e1vy SLA). V&nbsp;r\u00e1mci kontroly kvality poskytovan\u00fdch slu\u017eieb aktivujeme z\u00e1kazn\u00edkom pr\u00edstup do webovej aplik\u00e1cie, ktor\u00e1 im umo\u017e\u0148uje jednoducho a&nbsp;preh\u013eadne sledova\u0165 spr\u00e1vanie celej siete.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pre koho je t\u00e1to slu\u017eba vhodn\u00e1?<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Pre z\u00e1kazn\u00edkov, ktor\u00ed chc\u00fa ma\u0165 istotu, \u017ee ich IT infra\u0161trukt\u00fara bude funk\u010dn\u00e1 za ak\u00fdchko\u013evek podmienok.<\/li><li>Pre z\u00e1kazn\u00edkov, ktor\u00ed chc\u00fa technologicky predch\u00e1dza\u0165 potenci\u00e1lnym probl\u00e9mom a&nbsp;bezpe\u010dnostn\u00fdm incidentom.<\/li><li>Pre z\u00e1kazn\u00edka, ktor\u00fd m\u00e1 probl\u00e9my so sie\u0165ou a&nbsp;nem\u00e1 prostriedky na ich rie\u0161enie.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Technick\u00e9 varianty<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">a)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;V\u00fdmena HW<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Dr\u017e\u00edme servisn\u00e9 zariadenia pre z\u00e1kazn\u00edkov<\/li><li>Star\u00e1me sa o&nbsp;\u00fadr\u017ebu a&nbsp;obnovu HW u&nbsp;v\u00fdrobcov a&nbsp;dod\u00e1vate\u013eov<\/li><li>\u00daspora n\u00e1kladov z\u00e1kazn\u00edkov na servisn\u00e9 kusy<\/li><li>Zni\u017eujeme ich administrat\u00edvu<\/li><li>Zabezpe\u010dujeme dostupnos\u0165 servisn\u00fdch dielov pre nadv\u00e4zuj\u00face servisn\u00e9 programy<\/li><\/ul>\n\n\n\n<p>V r\u00e1mci slu\u017eby v\u00fdmeny HW vyu\u017e\u00edvame vlastn\u00fd servisn\u00fd sklad spolo\u010dnosti GiTy na uvedenie siete do prev\u00e1dzky pod\u013ea dohodnutej SLA. R\u00fdchlo a&nbsp;efekt\u00edvne obnovujeme funk\u010dnos\u0165 siete pod\u013ea parametrov dohodnut\u00fdch v&nbsp;nadv\u00e4zuj\u00facich servisn\u00fdch programoch a&nbsp;v&nbsp;pr\u00edpade poruchy sp\u00f4sobenej HW poruchou ju nahrad\u00edme n\u00e1hradn\u00fdm kusom. V\u00fdmena zariadenia zah\u0155\u0148a konfigur\u00e1ciu vymenen\u00e9ho prvku a&nbsp;jeho integr\u00e1ciu do siete.&nbsp;Po&nbsp;ukon\u010den\u00ed servisn\u00e9ho z\u00e1sahu n\u00e1\u0161 servisn\u00fd technik odvezie chybn\u00fd kus do servisn\u00e9ho strediska, kde s&nbsp;dod\u00e1vate\u013eom vybav\u00edme reklam\u00e1ciu. Po&nbsp;vybaven\u00ed reklam\u00e1cie u&nbsp;dod\u00e1vate\u013ea v\u00e1s budeme kontaktova\u0165 a&nbsp;dohodneme sa na v\u00fdmene n\u00e1hradn\u00e9ho kusu v&nbsp;dohodnutej lehote.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">b)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Servisn\u00fd program<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Poskytujeme kompletn\u00fd servis zameran\u00fd na odstr\u00e1nenie por\u00fach alebo nespr\u00e1vneho fungovania<\/li><li>Dohodn\u00fa\u0165 sa na parametroch dohody o&nbsp;\u00farovni slu\u017eieb (SLA)<\/li><li>Z\u00e1kazn\u00edkom \u0161etr\u00edme n\u00e1klady na vlastn\u00fdch zamestnancov a&nbsp;administrat\u00edvu<\/li><li>Poskytujeme nepretr\u017eit\u00fd servis<\/li><\/ul>\n\n\n\n<p>Na\u0161e monitorovacie a&nbsp;servisn\u00e9 centrum poskytuje slu\u017eby 24 hod\u00edn denne, 7&nbsp;dn\u00ed v&nbsp;t\u00fd\u017edni, monitoruje d\u00e1tov\u00fa komunik\u00e1ciu a&nbsp;okam\u017eite rie\u0161i v\u0161etky incidenty. Ulo\u017een\u00e9 monitorovacie \u00fadaje sa potom pou\u017e\u00edvaj\u00fa na generovanie \u0161tatist\u00edk o&nbsp;prev\u00e1dzke, za\u0165a\u017een\u00ed, chybovosti at\u010f. Na spr\u00e1vu a&nbsp;monitorovanie koncov\u00fdch bodov pou\u017e\u00edvaj\u00fa na\u0161i odborne vy\u0161kolen\u00ed oper\u00e1tori nez\u00e1visl\u00e9 aplik\u00e1cie, ako s\u00fa Spektrum\u00ae, OneClick\u00ae, PRTG Networkmonitor\u00ae a&nbsp;SNMPC\u00ae.<\/p>\n\n\n\n<p>Monitorovacie centrum pracuje proakt\u00edvne a&nbsp;rie\u0161i v\u0161etky probl\u00e9mov\u00e9 situ\u00e1cie hne\u010f pri ich prvom zisten\u00ed. N\u00e1\u0161 vlastn\u00fd technick\u00fd person\u00e1l pozost\u00e1va zo syst\u00e9mov\u00fdch \u0161pecialistov, ktor\u00ed vykon\u00e1vaj\u00fa slu\u017eby konfigur\u00e1cie, ladenia a&nbsp;\u00fadr\u017eby, rovnako ako centrum doh\u013eadu nepretr\u017eite.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Na\u0161e monitorovacie centrum m\u00f4\u017eete kedyko\u013evek kontaktova\u0165:<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Pevn\u00fd telefon: +420&nbsp;<strong>545&nbsp;129&nbsp;360<\/strong><br>Mobiln\u00ed telefon: +420&nbsp;<strong>604&nbsp;223&nbsp;054<\/strong><\/li><li>Email:&nbsp;<a href=\"mailto:operator@gity.cz\"><strong>operator@gity.cz<\/strong><\/a><\/li><\/ul>\n\n\n\n<p>V pr\u00edpade HW probl\u00e9mu vymen\u00edme chybn\u00e9 zariadenie servisn\u00fdm kusom (program v\u00fdmeny HW) a&nbsp;uvedieme cel\u00fa sie\u0165 do prev\u00e1dzky pod\u013ea parametrov SLA&nbsp;vo vybranom servisnom programe.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Profil starostlivosti<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Vykon\u00e1vame vopred dohodnut\u00fa a&nbsp;pl\u00e1novan\u00fa \u00fadr\u017ebu a&nbsp;starostlivos\u0165<\/li><li>Pred\u013a\u017eenie \u017eivotnosti prvkov<\/li><li>Zni\u017eujeme pravdepodobnos\u0165 zlyhania<\/li><li>Zn\u00ed\u017eenie rizika zlyhania a&nbsp;s\u00favisiacich str\u00e1t<\/li><li>Aktualizujeme firmv\u00e9r a&nbsp;softv\u00e9r zariadenia<\/li><\/ul>\n\n\n\n<p>Profil starostlivosti je zameran\u00fd na profylaxiu a&nbsp;udr\u017eiavacie \u010dinnosti. Prostredn\u00edctvom svojich programov predl\u017eujeme \u017eivotnos\u0165 sie\u0165ov\u00fdch prvkov a&nbsp;chr\u00e1nime vlo\u017een\u00e9 invest\u00edcie. Okrem toho v&nbsp;pravideln\u00fdch intervaloch udr\u017eiavame z\u00e1lohy konfigur\u00e1ci\u00ed prvkov, aby sme sa po\u010das servisn\u00fdch \u010dinnost\u00ed mohli r\u00fdchlo vr\u00e1ti\u0165 do funk\u010dn\u00e9ho stavu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Profil starostlivosti zah\u0155\u0148a najm\u00e4 tieto \u010dinnosti:<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">a)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Spr\u00e1va konfigur\u00e1cie, optimaliz\u00e1cia a&nbsp;z\u00e1lohovanie<\/h3>\n\n\n\n<p>V r\u00e1mci starostlivosti o&nbsp;komunika\u010dn\u00fa a&nbsp;IT infra\u0161trukt\u00faru pravidelne z\u00e1lohujeme konfigur\u00e1cie jednotliv\u00fdch sie\u0165ov\u00fdch prvkov. Spr\u00e1va a&nbsp;optimaliz\u00e1cia konfigur\u00e1ci\u00ed s\u00fa nevyhnutn\u00fdmi podmienkami na r\u00fdchle obnovenie plnej funk\u010dnosti siete. V&nbsp;pr\u00edpade poruchy akt\u00edvnych sie\u0165ov\u00fdch prvkov ich r\u00fdchlo vymen\u00edme, obnov\u00edme p\u00f4vodn\u00fa konfigur\u00e1ciu a&nbsp;nahraden\u00fd prvok znovu za\u010dlen\u00edme do komunika\u010dnej infra\u0161trukt\u00fary, \u010d\u00edm minimalizujeme vplyv v\u00fdpadku na prev\u00e1dzku spolo\u010dnosti.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">b)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Updaty a&nbsp;upgrady (maintenance SW)<\/h3>\n\n\n\n<p>V r\u00e1mci \u00fadr\u017eby vykon\u00e1vame pravideln\u00e9 aktualiz\u00e1cie a&nbsp;aktualiz\u00e1cie softv\u00e9ru. T\u00fdm sa predch\u00e1dza vzniku bezpe\u010dnostn\u00fdch a&nbsp;funk\u010dn\u00fdch incidentov.\r\n<\/p>\n\n\n\n<p>O technick\u00fa a&nbsp;konfigura\u010dn\u00fa \u010das\u0165 siete z\u00e1kazn\u00edka sa v\u017edy star\u00e1 pridelen\u00fd syst\u00e9mov\u00fd in\u017einier (technick\u00fd garant), ktor\u00fd pri ka\u017edej zmene spracov\u00e1va a&nbsp;aktualizuje \u00fadaje o&nbsp;topol\u00f3gii a&nbsp;slu\u017eb\u00e1ch z\u00e1kazn\u00edka. V\u010faka t\u00fdmto \u00fadajom maj\u00fa syst\u00e9mov\u00ed in\u017einieri, ktor\u00ed zabezpe\u010duj\u00fa nepretr\u017eit\u00fa dostupnos\u0165 a&nbsp;servis pre \u010cesk\u00fa a&nbsp;Slovensk\u00fa republiku, preh\u013ead o&nbsp;aktu\u00e1lnom technickom stave siete z\u00e1kazn\u00edka.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">c)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prevent\u00edvne prehliadky a&nbsp;\u00fadr\u017eba<\/h3>\n\n\n\n<p>Prevent\u00edvne prehliadky zah\u0155\u0148aj\u00fa najm\u00e4 \u010distenie zariadenia od prachu, ktor\u00e9 zabra\u0148uje ne\u017eiaducemu prehrievaniu prvkov. Pravideln\u00e9 prevent\u00edvne kontroly a&nbsp;n\u00e1sledn\u00e1 \u00fadr\u017eba proakt\u00edvne zabra\u0148uj\u00fa poruch\u00e1m siete. Predch\u00e1dzanie v\u00fdpadkom komunik\u00e1cie m\u00e1 pozit\u00edvny vplyv na chod va\u0161ej spolo\u010dnosti a&nbsp;zni\u017euje straty sp\u00f4soben\u00e9 v\u00fdpadkami komunik\u00e1cie.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">d)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reporting<\/h3>\n\n\n\n<p>V mesa\u010dn\u00fdch intervaloch poskytujeme na\u0161im z\u00e1kazn\u00edkom spr\u00e1vy o&nbsp;\u00farovni SLA&nbsp;v&nbsp;d\u00e1tovej sieti prostredn\u00edctvom e-mailu a&nbsp;vo form\u00e1te PDF. Okrem toho m\u00e1 z\u00e1kazn\u00edk cez internet pr\u00edstup k&nbsp;rozhraniu na online monitorovanie \u0161tatist\u00edk pr\u00edstupov\u00fdch liniek jednotliv\u00fdch lokal\u00edt, kde je mo\u017en\u00e9 nastavi\u0165 parametre monitorovania pod\u013ea po\u017eiadaviek z\u00e1kazn\u00edka (za\u0165a\u017eenie &#8211; okam\u017eit\u00e9, strednodob\u00e9 a&nbsp;dlhodob\u00e9; chybovos\u0165; oneskorenie paketov).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Monitorovacie a&nbsp;servisn\u00e9 centrum<\/p>\n","protected":false},"featured_media":6070,"template":"","tags":[271,269,264],"service_category":[268,273],"class_list":["post-6241","services","type-services","status-publish","has-post-thumbnail","hentry","tag-data-sk","tag-komunikacie","tag-siete","service_category-ict-sk","service_category-telco-sk"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.gity.cz\/sk\/wp-json\/wp\/v2\/services\/6241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gity.cz\/sk\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/www.gity.cz\/sk\/wp-json\/wp\/v2\/types\/services"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gity.cz\/sk\/wp-json\/wp\/v2\/media\/6070"}],"wp:attachment":[{"href":"https:\/\/www.gity.cz\/sk\/wp-json\/wp\/v2\/media?parent=6241"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gity.cz\/sk\/wp-json\/wp\/v2\/tags?post=6241"},{"taxonomy":"service_category","embeddable":true,"href":"https:\/\/www.gity.cz\/sk\/wp-json\/wp\/v2\/service_category?post=6241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}