Administration of Communication Environment

We provide our customers with services of effective administration of communication, with the benefit of savings of investment and operating expenditures.

The scope of services results from the requirements on functionality of the information and communication technologies. The requirements are elaborated into particular measurable parameters, which are reflected by the Service Level Agreement (SLA). Their fulfilment is monitored, evaluated and reported.

The basic pillar of communication administration is the Service and Operation Support (SSaPP), having the following levels:

HW Replacement Programme

• We keep service equipment for customers
• We take care of keeping and renewing HW maintenance with manufacturers and vendors
• We save the customers costs for service parts
• We decrease their administration
• We ensure availability of service parts for related service programmes

Service Programme

• Includes activities leading to a repair of a failure or breakdown
• We negotiate parameters of service levels (SLA)
• We save the customers costs for own personnel and administration
• We provide 24 x 7 service

Care Profile

• Includes pre-agreed and planned maintenance and service work
• We extend service life of individual elements
• We decrease the probability of a breakdown
• We decrease the risk of a failure and related losses
• We update equipment firmware and software